Thank you for shopping at THESILVERSKY Official Store.
We are committed to providing a safe shopping experience, comfortable, and trustworthy.
Please read the following shipping policy before making a transaction.
1. Ordering and Packaging Process
- Orders will be processed after payment has been successfully verified.
- The cleaning process is done on working days according to the order of incoming orders.
- Orders placed on national holidays, weekend, or outside operational hours will be processed on the next working day.
- During the promo period, new product launch, or certain holidays, The packaging process may take longer than usual.
2. Delivery Range
THESILVERSKY Official Store provides delivery to all regions of Indonesia and Southeast Asia
via expedition services available at checkout.
3. Estimated Delivery Time
Delivery estimates depend on the destination location and the expedition service chosen by the customer.
Estimated delivery time:
- Jabodetabek: 1-3 working days
- Java Island: 2–5 working days
- Outside Java Island: 3–10 working days
These estimates may change at any time depending on the operational conditions of the expedition,
weather, National holiday, or other factors beyond our control.
4. Shipping costs
Shipping costs are calculated automatically based on:
- Delivery destination address
- Product weight and dimensions
- Type of expedition service selected
The total shipping cost will be displayed before the customer completes payment.
5. Delivery Receipt Number
After the order is sent, Customers will receive a tracking number that can be used for tracking
delivery status via the relevant expedition website or application.
6. Delivery Delay
THESILVERSKY Official Store is not responsible for delivery delays caused by:
- Operational constraints for the expedition
- Bad weather or natural disaster
- Certain regional restrictions
- Wrong address provided by the customer
- A state of exasperation (force majeure)
However, we will help customers coordinate with the expedition when needed.
7. Shipping address
Customers must confirm the address, phone number, and the recipient data has been filled in correctly before completing the order.
THESILVERSKY Official Store is not responsible for delivery failures due to incorrect information provided by customers.
8. Package Not Received
If the package is declared delivered but has not been received by the customer, immediately contact THESILVERSKY Official Store Customer Service
maximum 3 x 24 hours after delivery status shows “Delivered” so that we can help with the investigation process.
9. Damaged or Wrong Product Sent
If the customer receives a damaged product, production defects, or does not match the order:
- Contact Maximum Customer Service 2 x 24 hours after the product is received.
- Include continuous unboxing photos or videos as proof.
- Submissions after the specified deadline may be rejected.
10. Policy Changes
THESILVERSKY Official Store reserves the right to change this shipping policy at any time without prior notification.
Changes will take effect from the time they are published on the official website.
THESILVERSKY Customer Service
If you have any questions regarding shipping,
Please contact the Customer Service team via our contacts available on our website.